Support

Support

Service system:

1、 The service system is an important part of the quality management system, and our company has passed the ISO9001-2000 quality management system certification.

2、 Service Guarantee: Our company strictly adheres to the company's procedural documents and quality manual, and provides guarantees based on market and user requirements.

3、 Service tenet: Focus on creating value, and build the future with integrity!

4、 Service organization: The after-sales service department under the leadership of the company, responsible for the company's after-sales service work and managing the service work of various overseas agencies.


Service principle:

Under the condition that the user strictly follows the user manual and operates normally, within one year from the date of purchase (based on the vehicle's factory registration card), if the driving distance does not exceed 25000 kilometers due to design, manufacturing, or assembly reasons, any damage to product components shall be identified by the relevant automotive service station and supervision department, and written materials shall be submitted to our company's after-sales service department within three working days, After confirmation by the after-sales service department, the three guarantees service will be implemented.

The specific services are as follows:

1. During the warranty service period, product quality is mainly guaranteed for repair, and repair fees are fully waived (excluding vulnerable parts and electrical components).

2. Lifetime warranty. For products that exceed the warranty period and require replacement parts, only the relevant cost fee will be charged.

3. Free training for operators:

(1) Our factory arranges engineers to provide on-site guidance, learn theory and practical operations;

⑵ Master the basic theory, performance, and functions of specialized vehicles;

⑶ Proficient in operating according to the program;

Able to perform normal daily maintenance and eliminate general technical faults.


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